1.How to pair the Onyx Ace with your mobile phone for the first use?
2.How to turn on/off, listen to music, volume up/down, and answer phone calls?
3.How to reset the Onyx Ace Earphones?
4.Is the Onyx Ace waterproof?
5.Does the case support wireless charging?
6.How long does it take to fully charge the earphones?
7.What functions can be achieved through touch control?
Yes, the earphones have IPX5 protection but the charging case is not waterproof.
8.How long does it take to fully charge the charging case?
9.Is there any indicator light to know the remaining battery of the charging case?
Volume up/down, pause/play, previous/next track, answer/end/reject a phone call, activate the voice assistant.
10.What audio codec does the Onyx Ace support?
Yes, there are four LED indicators on the case to show the remaining power.
11.How do I switch between stereo and mono mode?
AAC, SBC and aptX (aptX is for those compatible devices only).
12.Can I use the Left or Right earphone alone?
13.How long can I use the earphones once a time?
1. When connecting to a mobile device for the first time, there is a pop-up window for you to confirm pairing. Select "pair". If you select "cancel" accidentally, you need to delete the earphones from the device's Bluetooth history and re-pair the earphones.
2. If you only paired the earphones with one device:
Stereo mode: Take both earphones from the charging case, they will automatically enter into the stereo mode.
Mono mode: Put one earphone into the charging case and close the case cover then use the other one. If that one doesn't work, please confirm step 1 has been completed successfully.
3. If you paired the earphones with several devices before, connect the earphones to the device you want to use. If the earphones do not connect with the device automatically, you can manually select the earphones in the device's Bluetooth menu. After this, follow the same method in step 2 to switch between mono and stereo.
14.What's the charging port? Micro or USB-C?
On the 50% volume level, the playtime is about 5 hours. With the charging case, the playtime can be up to 24 hours. The playtime depends on the volume level, music genres, environmental conditions and more.
15.How much do the earphones weight?
16.How much does the charging case weight?
17.Is the Onyx Ace noise cancelling?
It's the USB-C charging port. And it comes along with a USB-A to USB-C charging cable.
18.What kind of aptX is?
Equipped with quad-microphone system and Environment Noise Cancellation technology, Onyx Ace guarantees crystal clear calls by filter out the background noise. But it does not have ANC technology.
19.Does it support to pair with Apple Watch via Bluetooth? I would like to listen to music while doing sports without carrying the phone.
Qualcomm aptX. Not Enhanced aptX, aptX Live, aptX-HD.
20.Do the earphones supports auto-connection when I open the case cover? Or do I need to take out the earphones?
Yes. It can be paired with your Apple Watch via Bluetooth.
21.Is there any light flashing on the earphones while after pairing with the mobile phone and listening to music?
The earphones will auto re-connect to your phone when you open the case cover.
22.Can I pair two devices at the same time?
No. After pairing with your mobile phone or other Bluetooth devices, the indicator light will go off.
Yes, you can. First of all, the two devices should be separated by more than 15m and then connect to the devices separately.