We understand the importance of premium shipping to our customers, thus we always devote ourselves to optimizing the delivery system, offering everyone a better shopping journey in Tronsmart.
Before you purchase, you'd better read the shipping policy below carefully. It would be useful if you would like to know how long it will take for delivery or select your preferred delivery time without delay.
7-10 business days.
Note: The delivery time of pre-sale products is subject to the arrival time.
We ship to most countries & regions all around the world and we will try to expand to all countries & regions soon.
Amazon functions as our logistics partner to ship out Tronsmart products. They will choose the carrier that they think
works best for our customers.
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together
since different shipping options can be used, depending on the product. Once an item has been shipped, you will
receive a shipment notification email.
Unfortunately, we cannot change the shipment once the product is en route, but you can cancel an order within 60 minutes
and reorder with the correct details.
If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping
fees that may apply.
If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable,
the customer shall bear the loss. Tronsmart will not replace the order or issue a refund.
Please contact customer support at email@example.com.
Shipping & Delivery
*All the shipping weight should be Gross Weight.
*The actual shipping times may vary due to variable customs clearance times, inclement weather, public holidays, or other force
majeure factors. If you have not received your package based on the estimates, please kindly contact Customer Support
Team at firstname.lastname@example.org.
*Sometimes it may take 3-4 days for the courier to update the tracking number and shipping info on the system. If the information
has not appeared on the courier's website, please try again after 24 hours.